OnLine Ordering Help

How To Search:
For best search results type in as many key words as you can. The more precise your wording, the better the match. The pull-down to the right of the search box will help narrow your search by product type. Accurate spelling is important.

1. Find the item(s) you would like to purchase.
2. Add them to your cart.
3. Click the purchase button.
4. Complete and submit the order form.

If you have problems with the online order form, please contact us. You may also FAX or call in your order.

Method Of Payment:
Credit Cards - All credit card transactions will be handled safely by our secure server, or you may phone in your credit information.

TheGreatEscapeOnLine.com accepts the following Credit Cards:

We do not release credit card information to any outside organizations.

PayPal - We now offer PayPal payments!

Security:
Secure Sockets Layer (SSL) protocol is a security protocol that provides communications privacy over the Internet. The protocol allows client/server applications to communicate in a way that is designed to prevent eavesdropping, tampering, or message forgery.

TheGreatEscapeOnLine.com uses only the strongest SSL available. This ensures that all infomation you transmit is only seen by TheGreatEscapeOnLine.com employees.

TheGreatEscapeOnLine.com does not share customer information with any third parties. Your customer information can be removed from our systems at any time by request.

If a back ordered item becomes unavailable, we will notify you by e-mail, at which time you may substitute another item or we will credit your account.

You may cancel a back-ordered item anytime by contacting us.

*please see additional note regarding multiple shipments under Shipping below.

All items which can be filled are shipped immediately. We normally do not wait for all of the items to be available unless specified.

For shipping purposes, one item is an individual cd, cassette, DVD or VHS video. For example, a four(4) cd boxed set is considered 4 items.

Global Shipping:
The chart below details shipping charges within the United States. This includes: the continental 48 states, Alaska, Hawaii, APE/APOs, US possessions and territories. Tennessee addresses will be charged an additional 9.25% sales tax. This chart also includes Canadian rates separate and then the rest of the world.

All compact disc orders are sent first class by the United States Postal Service unless otherwise specified.

All vinyl, book, toy, poster & magazine orders must ship by Priority mail due to weight considerations.

On heavier items, you may be contacted for approval of additional shipping charges. In these cases, we wave any handling fee and only charge you the exact cost of the shipment. We apologize for any inconvenience or delay that this may cause.

International shipping : TheGreatEscapeOnLine.com will ship your order to almost anywhere in the world. Remember that your are responsible for any taxes, duties, or customs fees charged by your local government. We must place a customs sticker on all international orders declaring the exact contents. We cannot declare an incorrect value on your shipment.

Note regarding large domestic orders: If your order is not completed in one shipment, back ordered items will be subject to a $1.00 per item charge to help to cover additional costs. No charges are applied for any item until it is shipped. Orders may be held until complete upon request.

Return Policy:
Please contact us and reference your order number before returning an item for any reason.

Any unopened domestic item can be returned for any reason within 30 days. Upon receipt of the item, we will credit your account for the price of the item. Some returns may be subject to a 10% restocking fee. Shipping and handling charges are not refundable unless the error was on our part.

Import product cannot be returned unless it is defective.

If a CD jewel case or cassette case arrives damaged, contact us with your order number and we will send you a new replacement case free of charge.

In the case of defective product, please contact us for information on obtaining replacement product. A defective item can only be replaced by the same item.